Overview

Our refund and returns policy lasts 7 days for items other than laptops and for laptop it lasts at your doorstep. If 7days have passed (For items other than laptop) since your purchase, we can’t offer you a full refund or exchange.

For laptops return and refund policy lasts at your doorstep! means when our deliver boy come to deliver your laptop he will open the laptop in front of you to ensure that it’s working properly and then it will be delivered to you otherwise it will be replaced within 3 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

• Laptops
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@zoobta.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@zoobta.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

1. Refund Policy:
   • Customers are eligible for a refund (items Other than laptop) within7 days of the original purchase date.
   • Refunds are issued for the purchase price of the item, excluding any shipping or handling fees.
   • To qualify for a refund, the laptop must be in its original condition, with all accessories and packaging included.
   • Refunds are processed back to the original payment method used for the purchase.
2. Return Policy:
   • Returns(For items other than laptop ) are accepted within 7 days of the original purchase date.
   • Customers may return the item for any reason, including dissatisfaction or compatibility issues.
   • The item must be returned in its original condition, with all accessories and packaging intact.
   • Customers are responsible for the cost of return shipping unless the return is due to a defect covered by the warranty.
3. Replacement Policy:
   • Customers are eligible for a replacement if the laptop is defective or malfunctions within 21 days.
   • The warranty period for refurbished laptops is one year from the original purchase date.
   • To request a replacement, customers must contact customer support and provide proof of purchase.
   • The defective laptop will be replaced with an equivalent or similar model, subject to availability.
   • If the exact model is not available, customers may be offered a comparable alternative or refund.
   • Damage caused by accidents, misuse, or unauthorized modifications is not covered under the Replacement.
4. Warranty Coverage:
   • The warranty covers defects in materials and workmanship for a period of one year from the original purchase date.
   • Warranty coverage includes repairs or replacements for components that fail due to normal use.
   • Damage caused by accidents, misuse, or unauthorized modifications is not covered under the warranty.
5. Process for Refunds, Returns, and Replacements:
   • Customers must contact customer support to initiate a refund, return, or replacement request.
   • A customer support representative will provide instructions for returning the laptop and may issue a return authorization number.
   • Once the returned laptop is received and inspected, the refund or replacement process will be initiated.
   • Refunds are typically processed within 5-7 business days after the returned laptop is received.
   • Replacements will be shipped out promptly upon approval of the warranty claim.
6. Exceptions and Conditions:
   • The refund, return, and replacement policies apply only to purchases made directly from our company or website zoobta.com
   • Laptops purchased from third-party retailers may be subject to their own return policies.
   • Any damage or missing accessories may result in a restocking fee deducted from the refund amount.

By clearly outlining these policies on our website and in our terms of service, we aim to provide transparency and assurance to our customers regarding their purchases of refurbished laptops.

“For any further inquiries or assistance regarding our return and refund policy, please don’t hesitate to contact our dedicated customer support team. Your satisfaction is our top priority.”

Need help?

Contact us at contactus@zoobta.com for questions related to refunds and returns.